Delivery

Shipping your package

Packages are generally shipped within 2 days of receipt of payment. They are shipped via UPS with a tracking number and delivered without a signature. Packages can also be shipped via UPS Extra and delivered with a signature required. Please contact us before choosing this delivery method, as it incurs additional fees. Regardless of the delivery method chosen, we will send you a link to track your package online.

Shipping costs include preparation, packaging, and postage. Preparation fees are fixed, while shipping costs vary based on the total weight of the package. We recommend that you combine all your items into a single order. We cannot combine two separate orders, and shipping fees apply to each order. Your package is shipped at your own risk, but special care is taken with fragile items.

The dimensions of the boxes are appropriate and your items are properly protected.

Delivery terms
The products are delivered to the address indicated by the consumer on the order form and only in mainland France. The consumer is required to check the condition of the packaging of the goods upon delivery and to report any damage due to the carrier on the delivery slip, as well as to the company All Techologies, within one week. The consumer can, at his request, have an invoice sent to the billing address and not to the delivery address by validating the option provided for this purpose on the order form. Regarding shipping, we mainly work with Colissimo Suivi. As soon as we make a shipment, you will immediately receive an email informing you.

THE POST OFFICE
To minimize shipping costs, all small or medium-sized products are shipped by Colissimo Suivi postal service. In addition to being economical, this service delivers within 48 hours throughout France and offers you the possibility of collecting the ordered products from your post office near the delivery address if you are not at the initial delivery location when the postman arrives. In practice, if you are absent on the day of delivery, your postman will leave a calling card in your mailbox, which will allow you to collect your package from your post office during opening hours, within 15 days. Colissimo Suivi is a very reliable service. However, as with any shipment, there may be a delay in delivery or the product may go astray. In the event of a delay in delivery compared to the date we indicated in the shipping email, we ask you to notify us of this delay by calling us by phone or sending us an email. We will then contact the Post Office to initiate an investigation. A Post Office investigation can last up to 21 days from the start date of the investigation. If the product is found during this period, it will be immediately re-routed to your home (in the majority of cases). If, however, the product is not found at the end of the 21-day investigation period, the Post Office considers the package lost. Only then can we send you a replacement product, at our expense. If the product(s) ordered were no longer available at that time, we would refund you the amount of the products affected by the carrier's loss. If the product(s) were still available, but had changed their selling price on the site, we would apply the new selling prices, either by reimbursing you by check for the difference, or by requesting an additional check for this price difference. We decline all responsibility for extended delivery times due to the carrier, particularly in the event of loss of products or strikes.

Delivery problems due to the carrier
Any anomaly concerning the delivery (damage, missing product compared to the delivery note, damaged package, broken products, etc.) must be indicated on the delivery note in the form of "handwritten reservations", accompanied by the customer's signature. The consumer must also confirm this anomaly by sending the carrier a registered letter with acknowledgment of receipt within two (2) working days following the delivery date, setting out said complaints. The consumer must send a copy of this letter by fax or by regular mail to:
All Technologies
Customer Service,
3 rue Mozart, 93270 Sevran

Delivery errors
14-a: The consumer must make any claim regarding delivery errors and/or non-conformity of the products in nature or quality with the information on the order form to All Techologies on the same day of delivery or at the latest on the first working day following delivery. Any claim made after this deadline will be rejected.
14-b: This complaint can be made to All Techologies: - by telephone on xx xx xx xx from Tuesday to Saturday from 9 a.m. to 12 p.m., - by connecting to our website in the "track your order" section where, after entering your customer number, you can ask us your question through the contact us menu, clearly specifying the order reference.
14-c: Any claim not made in accordance with the rules defined above and within the time limits set cannot be taken into account and will release the company All Techologies from any liability towards the consumer.
14-d: Upon receipt of the complaint, All Techologies will assign an exchange number for the product(s) concerned and will communicate it to the consumer by email, fax or telephone. The exchange of a product can only take place after the consumer has been assigned an exchange number according to the procedure presented above.
14-e: In the event of a delivery or exchange error, any product to be exchanged or refunded must be returned to the company All Techologies in its entirety and in its original packaging, by Colissimo Recommandé, to the following address:
All Technologies
Return service,
3 rue Mozart, 93270 Sevran
To be accepted, any return must be reported in advance to the Customer Service of the All Techologies company.
Shipping costs are borne by All Techologies, except in the case where it turns out that the returned product does not correspond to the original declaration made by the consumer in the return slip.

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