FAQ
π³ Payment
What payment methods do you accept?
We accept:
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Bank cards (Visa, Mastercard, Carte Bleue)
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PayPal
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Payment in installments (if offered during payment)
Is online payment secure?
Yes. All payments are protected by SSL encryption and processed through PCI-DSS certified partners. Your banking information is never stored.
When am I charged?
Payment is debited immediately at the time of ordering, once payment has been validated.
Can I cancel or modify my order after payment?
If your order has not yet been shipped, please contact us as soon as possible via [your email or contact form].
Once shipped, it cannot be modified, but you can exercise your right of withdrawal within 14 days.
π Delivery
What are the delivery times?
On average, delivery takes place within 2 to 5 working days after dispatch, depending on the carrier chosen.
Which carriers do you use?
We work with reliable carriers such as Colissimo , La Poste , Mondial Relay , or Chronopost , depending on the option chosen when ordering.
Do you deliver abroad?
For now, we only deliver to mainland France . Other areas may be added soon.
How much are the delivery charges?
Fees vary depending on weight, destination, and carrier chosen. They are clearly indicated before payment is confirmed.
Can I track my order?
Yes, a tracking link will be emailed to you as soon as it is shipped. You will be able to track your package in real time.
What should I do if I don't receive my order?
Contact us promptly at [email address] with your order number. We will investigate with the carrier.