Warranty / After-sales service
π§ Warranty & After-Sales Service (SAV)
At BigoDiscount , your satisfaction is our priority. That's why all our products come with a 12-month warranty , and we make it a point of honor to support you before, during, and after your purchase.
β 12-month warranty
All our refurbished devices are professionally tested, cleaned and inspected before being put on sale.
In the event of a malfunction not related to improper use, you benefit from a 12-month warranty covering:
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Hardware problems (excluding breakage or oxidation)
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Technical faults or unforeseen breakdowns
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Repair or exchange of the product as appropriate
π The accessories supplied (charger, cable, etc.) are guaranteed for 3 months.
π Return & exchange
Having trouble with your device? Don't worry.
Here are the simple steps to follow:
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Contact us via our form or by email at:
π§ sav@bigodiscount.fr -
Include: your name, order number, description of the problem and photos if necessary.
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We will respond to you within 24 to 48 hours with return instructions.
π¦ Return costs covered in the event of a breakdown covered by the warranty.
β What the warranty does not cover
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Accidental breakage (cracked screen, damaged frame, etc.)
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Damage caused by water or oxidation
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Misuse or handling
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Normal battery wear
π Need help or advice?
Our after-sales service team is here to support you.
Whether it's a technical problem, a doubt about operation or a simple question, we are here to help you .
π Customer service: Monday to Friday, 10 a.m. to 6 p.m.
π§ Email: sav@bigodiscount.fr
π Or directly in store: 3 allΓ©e Mozart, 93270 Sevran
Thank you for your trust,
The BigoDiscount Team β By your side even after the purchase.